NJ
Natasha J
1 reviews | Active since Dec 2011
09 Nov 2015, 00:20
Staff is *********** to use fingerprint system.
Went to the branch to get my cell phone number linked to my online banking, after handing the lady at inquiries my ID book, answering a series of security question, she handed me a fingerprint scanner. After 3 attempts all I got from lady was \sorry madam can't help you"I asked her \""What now?\"" She rep**** that I have to go to the home affair offices to verify my identity .WHAT? I'm very disappointed in the service I received> When I said I will close my account"
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Nedbank's replyOfficial
09 Nov 2015, 08:10Hello njuull,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply09 Nov 2015, 08:10
Official
Hello njuull,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team