Staff at your home loan department.

I have never been so disappointed in my life you the lack of work ethic from your staff in your home loans department. I am currently under debt review and the court order has been put into place. I have not missed a payment on my bond. The only change that happened was when I changed jobs my payment day changed. It has now been brought to light that apparently I missed a payment in January. and they only phone me now at the end of November to demand that i make the payment. so here is the issues i have with your bank. 1. Why wait until November to bring this up 2. After investigating the issue form my side I found that the issue is not that I am behind which I have proven to you via email as well as my debt Councillor. We found that due to my new payment date form the company I joined in January your system allocated the payments incorrectly. 3. This is where your staff member Karabo failed in her job to understand the issue. She juts wants me to pay the amount for January. even though we have pointed out what the issue is she refuses to take it up further. Instead she demands us pay this amount and has marked on the system that I refuse top pay the apparent outstanding amount. 4. I am still awaiting her manager or somebody with a brain to contact me with regards to this as this is going to impact my credit record as well as standing the chance of you guys cancelling my review due to your system issue that you don;t want to face.

So i need this sorted out urgently as I am not paying in any money when I have not missed a payment. We have all the evidence on email which Karabo just ignores as it is not her job to look further or escalate the issue and just demands payment. So this needs to be sorted out otherwise i will be forced to take further action against your bank.