Staff at Nedbank dont respect ownCEO&Customers

HI<br> <br> Not sure if I will get assistance, I've been through deliberate bad service.<br> <br> I was offered an American Express Plat card a few months ago and was promised delivery. A month later I called in to enquire about the card and the agent who answered advised that she is not sure why my card was not delivered, I was concerned as there was no urgency, so we ended the call and the agent takes no initiative to protect Ned-bank by trying to investigate the problem or escalate to the relevant department. a Few months later I call in again and eventually a manager says she can see the problem and arranges for my card to be delivered to a branch...I get my card and a few days later I get an sms that I am in arrears. I called the number on the sms ***, a lady answers and says the is absolutely no manager to handle my call and she cant answer why I have been billed and she cant help. I ask her to please get a manager to call me..she takes my number and I plead with her to call me in an hour even if the managers are in a meeting just to be sure. No call - Please can Nedbank investigate as I informed that I will escalate to the CEO they still dont care. I call the Nedbank number later.