Staff at Nedbank doesn't their products

I was offered a platinum credit card by Nedbank. One of the perks of such a card is that it is delivered to you personally or so I thought. I had to go into the branch to collect my card. When I asked the lady behind the counter why I had to collect the card myself, she just said it is the way it is. I explained to her that it is absolute *******, the card is supposed to get delivered to me personally. It is stated on the paperwork.<br> <br> On another occasion I inquired about a debit order going off my account which I didn't recognize. Nedbank Forest Hill informed me that they can't help me, I need to go to FNB as the debit order is authorised by them.<br> Where in this life have you ever heard such a thing. Nedbank is authorising the debit order, they should be able to tell me where the debit order is originating from.<br> <br> I am really fed up with Nedbank. Their staff is always rude and never willing to help you. Nedbank does not understand the meaning of customer service. That is a fact.