*********** staff at Nedbank

I opened a Nedbank Premium account a few months ago. I went into the Fourways Mall branch. A staff member assisted me and said that I need to deposit any amount to activate my card. I put R10 into the account and was advised everything was sorted.

I then had issues logging into my money app, online banking and I couldn’t do anything with my card at the atm. I went back into the branch, no one could assist and then said I needed to call in. I contacted the call centre and they advised nothing could be done, I have to go into the branch. After some time of back and forth, I got a call from Nedbank saying I have an outstanding amount of a few hundred rands for my service fee every month. I was then advised that this is affecting my credit score.

I refuse to pay for something that isn’t my fault but in fact, it’s Nedbanks fault because there is *********** staff who cannot assist when assistance is needed. My card was never activated and I could never use it. Now I’m being charged for it? I’ve contacted them several times to ask them to remove me from the system and “deactivate” the card, no assistance was received. Instead they insisted that I needed to pay that balance accumulated in order to close an account which was never activated or used.

The service is so unprofessional and disappointing. Even if this problem is resolved, I will never get an account with Nedbank as it left a very bitter taste in my mouth.

I would highly recommend that people try other banks first and keep Nedbank as a last resort. You might just find yourself paying for something for nothing. You also might find that your credit score is being affected for something which is not your fault.

All I wanted was to open an account and have my salary paid into that account. It was supposed to be that easy. Especially when I went into the branch to do it. Now instead, I’m left with problems and unanswered questions.

This has been the worst experience I’ve had with a bank. I never expected this disappointment from a so called “main” bank in SA. This is why I opted for an account with them in the first place.

I definitely wouldn’t want anyone to experience this.