*********** STAFF AND NEW SYSTEMS THAT DONT WORK AT NEDBANK

Home Loan payment not processed due to *********** staff and new telephonic acceptance procedure thats not working. Joint bond and they need to call us both, asked us to respond on an uneditible email template and required 3 tries from both of us before it was accepted. Told us payment would take 3-5 days. Over 2 weeks later still nothing. Asked us to sign new docs and redo the template where we stipulate a convenient time to call but their agent calls when we were unavailable and then didnt get back to us. All parties involved at Nedbank for this issue have not reverted with any solid feedback, just more excuses and shifting the duty to someone else. This after months of dealing with another *********** dept that incorrectly declared that we were under debt review which negatively affected our rating and we were unable to access our frozen accounts. Its been approx 2months since we first app**** for this additional bond.