*********** Staff And Contact Centre.

Its my first time dealing with MFC and I must say it has to be the worst service I have received. I requested my debit order to be changed twice after taking delivery of the vehicle and since then it was not done. Keeping in mind that there will be no money in my account on the date that they will try to debit me. Who then pays for the failed debit order fees? Now calling the call Centre for the 6th time today i get put on hold and then the agent cuts the call. Managers are always in meetings and there's always no one available. Its sad to think that customers get treated this way. When you signing up with them they always happy and readily available to assist you.

If you see this before you signing up with MFC.... DONT!

Now they tell me that in order to change my debit order date to the 1st of every month i have to pay a full month extra . I really dont see how that solves anything instead making it a whole lot worse. When you ask them questions they all seem very confused and unable to assist.. To top it all off i specifically told them not make any changes to my account regarding paying an extra month however they have processed the changes and i have received emails stating that.

I spoke to around 6 people already and still nothing . These are two. Burton Hermans Complaints Senior Manager

Christopher Rodrigues Senior Manager Service Centre