SPEECHLESS AND ANNOYED IS THERE A RATING BELOW 1 STAR???????????

<p>These past few days I’ve been trying to understand why i do not qualify for a top up on my Nedbank personal loan because according to the system I have 'bad conduct' on my account due to a missed payment?? and according to Nedbank there is a stop order on this debit order on FNB's side. I have now called FNB Premier Banking's Call Centre and spoken to 2 different agents to verify and confirm if there is in fact a stop order as Nedbank almost convinced me that I may just have put a stop order on this payment. Both agents have kindly verified on 2 different systems that there is NO STOP ORDER For my Nedbank Personal loan. I've requested a letter from FNB as proof of this.</p> <p>I have ensured for the last 1 and a bit years that i have been paying this loan off that the debit order goes off on the 25th as i do not want any hassles regarding this matter and somehow some way something has happened and now while i'm in the process of trying to sort out my credit rating Nedbank has sent me back to square one AND I AM NOT HAPPY. I'm not sure if there's an issue on the nedbank side and the debit order was not processed for the month of July, BUT SOMEONE NEEDS TO RESOLVE THIS ISSUE. Because i have been dilligent in my payments to Nedbank and now this and to top it up the lady in Collections yesterday was rude and very very unhelpful. i asked for someone in management to assist and i was told that management would tell me the same thing, not willing to try and assist me and getting stroppy on the phone, is this the kind of service Nedbank provides?</p> <p>I've sent through a complaint to the Nedbank email address supp****, awaiting assistance. I MUST BE COMPENSATED FOR THIS because of something that's happened without my knowledge i now have a record of bad conduct on my account. And I pray that there is no double debit on its way because all hell will break loose because i have not authorised FOR ANY OF THIS TO HAPPEN.</p> <p>Someone needs to clean up this mess for me and I except this to be resolved asap and I am expecting to be compensated for this mess i've now found myself in. Please help me clarify this because I refuse to be paying for something I did not authorise.</p> <p>Also months ago i asked for my details to be updated and when the authorisation was taking place i discovered my details have not changed at all.</p> <p> </p> <p> </p> <p>I am available on email or on my landline between 6:00am to 3:30pm</p> <p>Email address: ********** <p>Landline Number: ********** </p> <p>ID Number: ********** 058084</p> <p> </p> <p> </p>