PZ
Pam Z

1 reviews | Active since Nov 2012

24 Oct 2016, 16:51

Southgate Nedbank gave me inactivated card

<p>After queueing for almost 2 hours to collect renewal credit card, which was not reactivated in beyond disgusted of Southgate Nedbank staff under Gretchen Williams. I was at teller 2 and 3 times I asked the teller, are you sure this card does not need to be reacivatec with a PIN number, she uncaring and I'm an irritated way said No, and today, I tried using the credit card and 'pin invalid,' Nedank will activate this PIN automatically as I will not waste another second to go into the branch to do what could have initially being done after waiting for 2 hours to be serviced. </p>

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Replies (1)
Nedbank
Nedbank's reply25 Oct 2016, 08:52
Official

Dear Pam,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team