SOUTHDALE Nedbank Branck (Student Loan)

Nedbank Southdale Brach (Student Loan) We were delighted to receive a student loan from Nedbank which was approved in February. We have since had an extremely terrible experience with the Southdale branch of Nedbank. Firstly they took ages to conduct the salary switch which is a prerequisite of the loan. We had to do it ourselves because the branch did not do complete the task. This ended up delaying the the payment process which as been a nightmare of itself. We signed the required documents and our banker was supposed to send the documents to the credits department. However she did not! She mentioned the documents were still in her outbox and would send them. It has been two months since we switched salaries and nothing has happened. We then messaged the banker telling her we are going to complain. She called immediately after and told us the bank would pay in two weeks. Suspecting this was incorrect. We called the student loans department ourselves who directed us to the credit department. The kind credit department mentioned that the application HAD EXPIRED because the had not received the relevant documents from the SOUTHDALE BRANCH, which we signed in June 7. This has been an extremely emotional experience for us as the student loan has STILL NOT BEEN PAYED TO THE SCHOOL. The SOUTHDALE branch has been extremely UNPROFESSIONAL AND THE BANKER HAS turned this experience from a pleasurable one to an extremely frustating and emotionally draining experience. Extremely disappointing.