Sour taste!!

After reporting a ********** transaction that was not authorized on my internet banking profile, I was told to go to my nearest branch to get a new internet profile. And that the case was handed over to the ***** department. When following up on it now (5 days later), I get a response that I have to go to a Nedbank branch and to SAPS to log a case! This information was never communicated to me. I have spent hours on the phone regarding this matter and your call centre is also useless and placed my call 10 times from the one department to the other. Do you care about your customers at all and keeping their money save? I think I have to move to another bank