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Owen S

1 reviews | Active since Sept 2017

18 Sept 2017, 16:20

Sour Faces

I went to fetch my Petrol Card and was met with a Lady who looked like she had a Lemon for Lunch. Her attitude was so poor that the fact the system was offline became secondary. When I ask for a Manager I was told they do not have one only a team leader, I ask to speak to the team leader and was shown to the last sitting next to her. Her greeting was the same if not worse than the staff member I originally spoke to. I really am over this poor Service.

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Replies (4)
Nedbank
Nedbank's reply18 Sept 2017, 21:11
Official

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number
Your contact details

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

OS
Owen S's update19 Sept 2017, 08:34
Reviewer Update
Owen Sheftz ID No:*** Acc No: *** Cell No: ***
Nedbank
Nedbank's reply19 Sept 2017, 08:41
Official

Thank you for providing your details. You will be contacted by the Resolution manager.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply30 Sept 2017, 09:38
Official

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship

Kind regards

Client Experience Team

Best regards,