Sorry we can't help you!!!!

I have been with nedbank since just over 3 years and never had problems before because of the good service and smart resolutions/alternatives to my problems.Last month I received an sms to say I should collect my card at the Amanzimtoti branch ,which was my choice seeing as I was going to be home on the weekend (I work a very heavy shift as a medical officer during the week at Mpumalanga), I presented two weekends at Amanzimtoti and both which were packed full and the waiting period for attendance was not met.Today I went there again to try and collect my card,response was that the system from the IT side waa not working,now what to do since I have to drive back to Mpumalanga which is over 400km far?\Sorry your card has expired,sorry we can't courier it to your closest branch,sorry our systems won't be working today,sorry you must re apply for a 'temporary card' elsewhere,sorry you have to come back here for the permanent card,sorry sorry sorry!!!This is not happening in other banks and if I cannot access my money this starting week,I am no longer promoting the good service I had been getting previously."