Sorry there's nothing we can do

After getting paid i went to Witbank town to withdraw money at an ATM next to the branch, after putting my card in the ATM it went out of service & swallowed my card. I then got an sms saying R1100 was withdrawn from another ATM. I didn't have airtime to call & the branches were closed. On monday i went to report at the branch & was told that there's nothing they could do to help, i was supposed to report the incident the same day. But how? Where can i buy units on credit when money just got withdrawn from my account? Worst even, mo one bothers to create a case & at least give me a reference number. i was sent home like that, how pathetic? Worst service ever, no form of sympathy nothing, no one cares when you lost money & when its clear that its *****. I am taking this to the Ombudsman, someone please send me a letter to log a complaint.