Sorely disappointed - New customer

Worst bank for new business EVER!! I app**** for a credit card over 3 weeks ago. Being asked if I wanted it delivered or sent to a branch I opted for branch delivery as it is cheaper and easier for me being a business man and not always being available. Issues do arrise and it semes the application was captured incorrectly as the card was marked for delivery to me personally. This I found out after waiting 2 weeks with ZERO commmunication from the bank. Having waited this long, I decided to call them to find out where it was only to find to find out they had captured it wrong as stated. As I said, issues do arise, this is life. I called then to say that I was irratitated and this is not how a new custoemr should be dealt with. The laady seemed reasonably apologetic as a company representative and I asked if this could be escalated and have the card hurried to my nearest branch. This I was PROMISED! Another week goes by - no communication... having just called again today, I have found out that it is still marked for delivery to me personally and the lady that helped previously did NOTHING!! This how you drive people away, come on Nedbank!! You can do better than that surely..