Something so simple, yet soooo difficult!

Vicking(Epping) I got bugged for weeks to open a savvy acc, eventually I did! Now that I need assistance, my emails get ignored, I phone and get told that my call will be returned, but it does not! <br> When Nedbank phones you offering you a credit card limit increase, everything is so simple. But don't you phone them! They'll phone back after a week! A week in which you decide to rather go into a branch (N1 City), hoping it'll go quicker.<br> I emailed him my new payslip. He was going to phone me the next day, which he did not.<br> DO NOT PROMISE A RESPONSE AND NOT KEEP THAT PROMISE. It is disrespectful!<br> A simple response or acknowledgement of an email or question, how difficult can it be?<br> I phoned (he was not there) and were told the app was rejected due to affordability. I emailed him after the call expressing my disappointment in not getting the response from him that I was promised, he apologized and said he is going to do an appeal as my old payslip was used for the app.<br> I was thankful and asked that he keep me updated! He did not! Then 3 days later he asks for my ID number again, which he should have by now!<br> What must Nedbank customers do to get the service they need?<br>