SOME HELP THEY ARE!!!

I WAS RECENTLY VISITED THE NEDBANK BRANCH FOR A NEW CARD COZ I WAS HIGH JACKED THE UNPROFESSIONAL CONSULTED GLEEN THEY CANT GIVE ME A NEW CARD COZ I DONT HAVE MONEY IN MY ACCOUNT I MUST WAIT TILL I GET PAID TO GET A NEW CARD I WAS LIKE ***??? SINCE WHEN DO U NEED MONEY IN YOUR ACCOUNT TO HAVE A NEW CARD THIS IS ONE POOR SERVICE THEY GIVEN ME I PREFERE TO CLOSE THAT ACCOUNT THAT BAD SERVICE I RECIEVED AND THIS IS CAPE TOWN NEDBANK ACROSS METRORAIL STATION