Social Media, Respose/ reality - Nothing!!!!!

Amazing that when you post a complaint, they respond immediately on the site, phone you, apologise that it has been almost a year with no resolution, tell you they will sort it out...then silence. Pity I cannot post photos of the Croxley Carpets that are soooooo superior. Ombudsman today, then cancellation of bond, move bank account and investments that are awaiting my signature at your Greenstone branch, explain that one to the Financial planner who has spent over 3 weeks working on it for me, that he will not get his substantial fee.