social club owners not registered

on february visited nedbank silverton eastway to open an investment account which we openned n depositted required fund. Which was later discovered that Tshepiso the bank advisor did not load documents for our club which we then discovered 6 months later that the account was not alocated to any of the signatories basically our club had no members even though the funds were deposited everymonth meaning anyone could have have walked into the bank and claimed our club since member did not exist even though we signed as signatories and submitted all type of documents i am not happy with her service as she put our investment at high risk of theft