SO MUCH FOR APPLYING FOR COVID REFLIEF - PL ACCOUNT

Hi, Mid April 2020 I app**** for the COVID relief on my MFC and PL account with Nedbank as we were on a salary cut. It was approved and I sent the document from my employer. A lady called me and asked me to resend the letter from my work. I did that on 29 April. No payments were debited from my bank account, so to me all was sorted.

To my surprise I saw that my Personal loan account is 5 months in arrears. No debit orders went off my nominated bank account and Nedbank went and sent through late payment or no payment notices to the credit bureaus. This is really not on Nedbank. You have ruined my credit rating and you are causing trouble as I work in a credit environment and this is negatively affecting me. I am appalled by your way of doing business. No sms, phone call or email to me stating that my personal loan was not approved by the covid or that the account is in arrears. No debit orders were even taken.

How can one division which is MFC get it right and not the other.

This is totally bad service.