KS
Kyal S

1 reviews | Active since Aug 2017

05 Dec 2018, 15:45

So HAPPY that I moved to NedBank :)

I am a new customer with Nedbank. I am pleased with the service I received thus far. Firstly there were two gentlemen at the Century City branch that were of great help with me opening my account. Chad and Zaahir Osman (Sorry I forgot Chad's Surname) were fantastic in assisting me. Thank you!

Then when I collected my card at the branch, they forgot to activate my SMS authorization. A great young lady in the NedBank call center took ownership and had everything resolved for me within a great SLA of less than 5 hrs. Great Stuff!! This made the fact that they forgot to activate it in the beginning seem insignificant.

Then I app**** online for MyPocket savings accounts and it was sorted the very next day.

So far so good NedBan**** Keep up the great work and service :)

So glad to put my Old Mutual money Account problems behind me and build a relationship with a real bank!

0
Replies (1)
Nedbank
Nedbank's reply05 Dec 2018, 16:05
Official
Dear Kyal 

Thank you for your positive feedback. We look forward to a long-lasting relationship.  

Kind regards

Client Service Support