So good at avoiding responsibility or totally *********** or unwilling to assist

<p>I have spent the last two hours trying to obtain assistance from someone who can assist in having an employee's name cleared with regard to ID theft which occurred a number of years ago. All forms were signed and affidavits and signature samples provided last year already. I have spoken and been transferred to 8 (EIGHT) people and each person just transfers the call to another person. In between, one is kept holding for some 10 to 15 minutes at a time. What is going on? If this matter is not resolved to our satisfaction, with someone actually taking responsibility for seeing the query through, the matter will be escalated to a higher industry-related body. I cannot believe that no one knows how to resolve the problem.</p>