So Frustrated: Staff do not know how to do FICA Verification

<p>I opened my Account with Nedbank a year ago. Lastmonth my card was suspended due to FICA that was not done.I went to Milnerton Branch with all my documentation 3 weeks ago and up to now they are saying it is pending. Last week when I went there they promised to call me but they could not call me until I had to go again today. When I went today I was shocked with the nonsense that I received, The Assistant told me that I need to go back to the branch that I opened my account since they are unable to do it at their side. Becase I use a permit which will be expiring in October she indicated that I have to wait till I get a new permit. Does it mean that in the interim I dont need an account? Does it mean I am holding ******* documents? Does it mean that Every time three months before your permit expires your account will be closed? Do I have a right to have an account? I am going for 3 weeks now with my account closed. Please I need this fixed or you report me to say that I have ******* documents. The customer service is terrible and they dont hesitate to just tell you to go to another branch. Is it my fault that someone did not do the work that they were supposed to do. I am hating Nedbank. Please I need to travel and my account need to be opened soonest. I dont need this whole toss to and fro. Why are you torturing your client. This is sad. Even now I dont have an answer as to what I need to do. Can Nedbank be serious with client service please. I have the feeling that nobody is capable to do this work and to assist the client and take honourship. I called evenn the client centre last week and i was transferred to many Agencies. Nobody knows who I should speak to. Now they asked me who opened my account so that they fix my problem! Really? I need this fixed please!</p>