so disgusted by the treatment i received

I went to the nedbank centurion mall on Saturday and had to spoil my weekend like that. At the door the guy asked me what i needed to do i told him i want to make an arrangement with the bank not to honour my debit order from Monday the 25 May as my salary would be delayed and do not want to pay unnecessary unpaid fee charges. he gave me a ticket No E055 at exactly 11:57:13 at about 12:46 my ticket was called by teller 10. i greeted the young lady who did not greet back and i told her what i needed help with, with an attitude she said go call the call centre there is a phone at the corner there, when i asked why was i left to wait for almost an hour she continued with her bad attitude to respond i dont know. i went and called the call centre at about 12:48 which told me the people that does those arrangements are not available. Next to the phone the was a pager which enabled you to page the manager or service champion i clicked that pager and noone came. Why do i have to be treated like this by own bank when i need help in order to manage my account accordingly. They clearly do not care baout their client.