So disappointed in Nedbank

This last incident is going to make me change banks as I’m tired of being treated as if you’re doing me a favor. So I travel for work and left my wallet at home... luckily Nedbank have send imali or mobi money which is confusing to say the least( why can’t they just have one) but useful nonetheless as I’ve tried send imali a while back and no issues and what a great service it WAS!! and was also free, now I have a mobi money account and I would love to know how I got it and now you charge me 10 rand to put a hundred rand in and then another 10 rand to withdraw it.... please tell me which one of your atms can dispense 80 rand because I’ve looked, believe me and I can’t find a Nedbank atm that dispenses 80 rand so I have to draw 50 rand now as this is the smallest denomination you seem to dispense.... what happened this particular evening is that i needed to put petrol in to get home and sent myself a mobi money transfer which reflects on both of my cell phone apps....(again why the 2 apps for the same purpose???) but when I follow the prompt to withdraw the funds the prompt doesn’t give me an otp. When I called the first time the lady said I should just restart my phone... I did so and no luck same message saying it can’t give me an otp, so including the call 20 mins waisted, second call the lady said my mobi account was overdrawn but the money does reflect on mobi account (if you’re confused then believe me so am I????) but it will take 24 hours to update she says ..... and then put the phone down on me , another 20 mins wasted.... the 3rd attempt a gentlemen answers and then also put the phone down on me... so now an hour has gone by, all the calls the consultants verified my details of which my cellphone number was one of the verifications... Why couldn’t they call me back to resolve my emergency??? Terrible service!!!

what is the send imali or mobi money wallet service for????? I had to get my wife to drive out to bring me money...

Shocking service from Nedbank , I’m completely disgusted in you and if I don’t get an apology and an explanation from a competent person then I will close my accounts with Nedbank and put my salary in another. You obviously don’t need it.