So disappointed in Nedbank

I am very disappointed in Nedbank. I have been a Nedbank client since 1990. Without fail my salary paid into this account every month on the same day. First I app**** for a Home Loan - denied because of affordability - not "can we offer you a lesser amount", just NO. I think however I am happy about that seeing that Nedbank has been in the news a lot lately about the home loan issue etc. So I apply for a Personal Loan (my second option), within 1 minute I am declined - credit score too low. So I go check my credit score on Transunion, just below excellent in GREEN. I've been a client for so long, have a + balance on my credit card, + on savings, no overdraft, no returned debit orders bla bla bla. We have just become a number. Yes Nedbank you are so serious about money that you don't want to go the extra mile for your clients