Snail pace service

We went to nedbank at tonga to open a club account. We waited for more than two hours in line, only to be told we need an appointment to open a club account. They also said they only open one club account per day and we asked has it been opened today they said no, can we open one, the branch manager is on leave, who is acting for him. They say he is not yet fami**** with the process. Where is the person who asks everyone what are they here to do and check all relevant documents, he is coming from shoprite from buying bread. What a bunch of *********** people.