AB
Antonio B

1 reviews | Active since Apr 2010

29 Apr 2015, 16:56

SMS to collect cards for a closed account

On the 7th of April 2015, I closed my Voyager Credit Card account because Nedbank Credit Card Division refused to send my new Voyager Credit Cards to a branch convenient to me. I wasn't given the option to select a branch before delivery.<br> <br> I asked them twice and twice they refused. Of course, once I requested them to close my account, then, suddenly it was possible to send the cards to a branch near me, but it was too little too late.<br> <br> Despite the fact that my account is closed, my wife and I are still receiving SMS messages, reminding us to collect our cards. <br> <br> Nedbank, please inform your branch that this account is closed (reference 467981) and stop sending me SMS messages.<br> <br> I will not be collecting any cards.

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Replies (1)
Nedbank
Nedbank's reply30 Apr 2015, 08:05
Official
Hello Tonicho,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team