1 reviews | Active since Nov 2015
SMS Payment request received for a closed card acc
After closing my SAA Voyager credit card 2 years ago, I received an sms from the Nedbank Collections dept that an amount of R 299, 75 is due for payment? <br> I was very surprised by this as this account has been closed so I telephone the SAA premium desk at Nedbank to be confirmed that the account is closed and that they will refund the amount.<br> I was then told that an amount of approx R 3 has been charged each month on this account and that I have effectively been in arrears over the past two year negatively impacting my credit rating!<br> I am shocked that after two years without a word of correspondance on this account an amount has been billed to my card and interest charged for two years hurting my good credit ecord due to Nedbank's ineffective systems.<br> I would like a letter sent to me stating that this was Nedbank's error, that the credit bureux has been updated and noted that this was their error.<br> My advice is to constantly check your credit burea data to see if there are any other instutions taking it upon themselves to add interest and charges to an account which has been closed.
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
