SMS FUNCTIONALITY NOT WORKING

1) I am not receiving SMS's for the reference number capture needed to make payments on my internet banking. I tried this 3 times.

2) I attempted to withdraw cash at Union Bank in Lagos and after entering my correct pin, it went onto say that my pin is wrong and thus my attempts have been reached. I tried other banks which gave me the same message. I tried today as well and still. How can I change my pin please? I tried online banking but it's the pin for the online banking that you can change. Please please help.

3) Also, I wanted to send money to my account in Nigeria and realised the app doesn't give options for banks outside South Africa. How can I do this please?

I sent my queries to Nedbank Branch Manager Mpho but I am yet to get a response after sending this on Sunday and this morning. No one from the contact centre gets back to me when asking to be called back. This is ridiculous.

I spoke to an *********** customer service agent (Luanda Shozi) and team leader (Sibusiso), Ref: ********** . No one has gotten back to me!!!!!!!