SMS Authorization not activated for internet acces

I'm highly disappointed at the service rendered at Nedbank Signet Terrace Mall. I went into the bank to unblock my password for internet banking access. To my surprise when I get home trying to log in it gives me a message that my sms authorization is not working. I called the customer line (spoke to Mia - ***) for assistance she told me that I need to go back to the branch. I feel that this is totally unacceptable, I do not want to go and sit there for an hour again before I can be serviced. This is not fair to me cause I do not know the internal process and procedures otherwise I would have asked the lady to activate the sms authentication/authorisation.<br> I need sorted as a matter of urgent and will not go waste another time sitting at the bank for the same matter.