MM
Michelle M
1 reviews | Active since Feb 2021
24 Feb 2021, 20:35
SMALL BUSINESS - New online banking faulty - Feb salaries not paid
I could not pay salaries today because of your new banking system. 8 families thank you that they did not receive their money and my suppliers too.
I have talked to over 5 different people since last week Friday with no resolve. I have not slept for 2 days because I can not access my company online banking profile and keep going back and forth, reseting and registering over and over again as advised - Spending time on long calls. The old website worked perfectly. Why did you even update it.
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Michelle M's updateReviewer Update
25 Feb 2021, 16:49A massive thank you to Lethabo Mputhi, Business Banker at Nedbank Rosebank for her patience, knowledge and willingness to resolve our online banking enquiry. After being thrown from pillar to post for over 6 days, several calls, messages and loosing 2 nights of sleep, she managed to assist us. She followed up, called back when she said she was going to. Lethabo was kind and calm. Problem solver and worked through the Nedbank online banking new system to resolve what many could not. Thank you Lethabo.
MM
Michelle M's update25 Feb 2021, 16:49
Reviewer Update
A massive thank you to Lethabo Mputhi, Business Banker at Nedbank Rosebank for her patience, knowledge and willingness to resolve our online banking enquiry. After being thrown from pillar to post for over 6 days, several calls, messages and loosing 2 nights of sleep, she managed to assist us. She followed up, called back when she said she was going to. Lethabo was kind and calm. Problem solver and worked through the Nedbank online banking new system to resolve what many could not. Thank you Lethabo.