AJVR
ARINA JANSE VAN RENSBURG

1 reviews | Active since Mar 2013

01 Dec 2016, 10:53

Small Business **************

<p>I have a small business. I have an online business internet profile. I had my laptop ****** and forgot my password for the business internet profile. I was told ONLY individuals can reset their password online. Because my profile is business, I have to go into a branch!! So, if you're an individual you have the benefit of convenience and saving time, travel etc.. IF you are a small business you have to go into the branch - forget about the pressure in supplying others an income - Nedbank expects you as the business owner to come into their branch! How supportive is that of SMME's? NO security questions were asked, none! Why not ask the usual security questions and continue!? Shocking and non-sensible!!!</p>

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Replies (1)
Nedbank
Nedbank's reply01 Dec 2016, 12:25
Official

Dear Arina

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team