Small business awaiting feedback on Pocketpos

I am a small start up in need or a mobile payment solution, on the 2nd November, I went into the Grove shopping centre Nedbank to enquire about the Nedbank pocketpos system.<br> <br> I was told by a consultant that they do not handle it at the branch but he will get someone to call me back that afternoon. On the 5th I got an email from Nedbank asking me to confirm the branch as they cannot find it on their systems, however upon confirmation they would escalate the matter back to the Grove branch.<br> <br> It is now the 11th November and I have still not received any feedback. My business is due to go online at the start of next week. Is escalation the matter back to your Grove branch, the branch that could not help me in the 1st place the best option Nedbank? Surely getting someone from your payment solutions department is the most convenient for all concerned.