JR
JC R

1 reviews | Active since Jan 2012

29 Jul 2016, 07:21

Small Busines LACK of service

<p>Nedbank changed the profile setup of our business banking without consultation or notification. To correct this they requested a personal visit to the bank and several repeated sets of documents to be signed. Since Jan 2016 I have spent many hours to get them to fix their MESS without sucess. They have indicated that they are not interested in small business clients.</p>

0
Replies (3)
Nedbank
Nedbank's reply29 Jul 2016, 07:38
Official

Dear JC,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

JR
JC R's update03 Aug 2016, 09:05
Reviewer Update

Just another empty Nedbank undertaking. The account profile is still a mess. No attempt whatsoever to fix it.

The "strive" of Nedbank just does NOT exist!

JR
JC R's update04 Jan 2017, 14:56
Reviewer Update

Th company banking profile is still a mess - incorrect statements and accounts that cannot be accessed!

The business reply should read: Nedbank strive to make great banking of other banks happen for clients.

It has now been a year without proper response.