OM
Olunje M

1 reviews | Active since Jul 2016

13 Jan 2017, 08:23

Slow service

<p>i lost my wallet in September and tried to apply for my credit card and I'm still waiting for my new credit card to be sent to me .Last week I went to the bank to apply for it but again another 7 days has gone by and still no card.Nedbank never fails to inform me when I need to make a payment but I have been waiting since September .I don't know why I'm still paying for a card I can't even use</p>

0
Replies (4)
Nedbank
Nedbank's reply13 Jan 2017, 09:01
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

OM
Olunje M's update14 Jan 2017, 10:26
Reviewer Update

still no response from any of your resolutions managers this is real bull!!

Nedbank
Nedbank's reply14 Jan 2017, 11:23
Official

Dear Olunje Mkunqwana

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

OM
Olunje M's update16 Jan 2017, 08:26
Reviewer Update

Had to go to the branch and order a new credit card I payed my installment.Please donot bother to call me because quite frankly u guys are useless and it is pointless to contact you for anything that goes wrong because u have been of no use to me thanks.