Slow service

it took nedbank a week to open an account with them , eventually i got my account activated , im not happy with my app , when i login it shows someone elses surname not my surname , i asked Busisiwe at the new market branch to assist so that i can see my surname on the app , she told me that she doesnt know what she needs to be done , the best option is to call ***, and i dis to my surprise Mahomed advices me to go to the branch for assistenc , telephonically i cant not be done . So im wondering why i am been taking pilar to post just to get my surname right on the app , no seems to know what needs to be done , and that make me wonder as new account holder with you if i made a good decision to be with you . I only changed accounts because in the long run ot will bevefit me as MFC accountholder . Im hoping for a speedy response , i dont like opening my app ins seeing Basutu as my surname , plz someone rectify this error .