Slow response.

Dealing with Nedbank contact centre is like trying to get blood out of a stone lately. Firstly you have to hold and be transferred from pillar to post and then your instruction is not actioned still. I contacted them for a change of the Dr order date and in January and was advised because too late they would change the date in Feb. In Feb the Homeloan Dr order went off on an incorrect date. I had call them and ask them to do the same thing in March but I also asked them to increase the the amount. Again I was told the new amount will go through on the correct date. Last month the dr order went through on the correct date and the amount was not increased. Again I had to call. I am waiting to see of that is corrected. Today I went to request that my card be transferred to a branch near me. I was transferred to 5 people and the last one made me hold for 15min after asking so many security question short of a DNA sample. I am not sure if there is a high staff turn over and hence uninformed staff. But this is really frustrating. I cannot spend an hour on the phone for instructions that end up processed incorrectly if at all. Something needs to be done