Slow or Bad service

Good day

My name is Montwedi Mangwane ID number ********** 342, I have a nedbank personal loan that I been paying well for year until last year when I made the biggest mistake of my life by join a debt review company called NDA.

it my time with them I been paying them and the where paying some of my accounts including nedbank personal loan. but the way paying a little money to my accounts and keeping most of may money. in August 2017 i stopped paying them as I felt their services when not beneficiary to me. so i started paying my accounts my self. form November 2017 I made payments to nedbank using my EFT and added nedbank personal loan as a beneficiary. to my understanding the account number that is used by standard bank for the beneficiary is the correct account. I made payents like that for November, December and January. I have send proof of me making payment to ********** and I'm not getting a respond i called them and they told me they cannot find my funds and i should go to standard bank and ask them where is my money but I tried to explain to them I did not manual enter the account number but its a listed account and i choose it and used my reference number I got from NDA. I went back to tandard bank and explained to the what nedbank told me and they gave me new proof to show that the money is nedbank. send that proof to them and the is no response from the ********** email.

My frustration is I do not have airtime to always be calling and if the option of email is there and I use it and they do not respond and at the same time I getting sms about how my account is in areas. i used hello peter because of the frustrations listed above.

can someone please from nedbank assist me.

regards