Slow / No Feedback

I have app**** for a Nedbank Credit Card weeks ago. I’ve received 2 weeks ago a call from a guy Reece Vercuil. He asked more documents to be send through and until now I haven’t heard anything from them. I’ve emailed him on Thursday/Friday with no feedback. This is totally unacceptable! Correspondence wise I’m really disappointed in Nedbank. Just 3 months ago I left my previous bank because of bad service and slow correspondence and now I’m sitting with the same situation. Nothing keeps me away from moving my business and personal accounts to another bank! Absolutely shocking!!!