Slow and unsympathetic

<p>As a longstanding Nedbank customer, I obtained car finance from the bank to buy a vehicle in 2004. The car was fully paid up in 2008, at which point Nedbank failed to send me the car ownership documents, as the bank is obliged to do by law. Now I wish to sell the vehicle. When I requested the documents from the vehicle finance division urgently through my branch, I got the frosty response that it would take FIVE WORKING DAYS to retrieve them from the archives. A week later, I have received no documents and Nedbank ignores my requests for clarity.</p>