Slow and No Solutions

Around march I went to nedbank at rosebank mall to report that there was ***** on my account, I was given a toll free number which I called and reported *****. I've been going back and forth with this I even switched my debit orders to nedbank, but because of this ***** my account is overdrawn. I just called again and after waiting 37 minutes on the call I got to someone who told me I was refunded and when I asked how is it possible then that my account was overdrawn she said I need to go print a bank statement and check it. I asked her for a call reference and she gave me the case reference number. Case reference number: CPT47982 after switching my debit orders and the first debits going to happen on the 20th I'm going to credit nedbank as usual but they must sort out their overdrawn amounts