Skywise Refund

Hi <br> <br> Skywise Refund. They informed me that I must go through my bank to get the refund i forwarded this email to the Nedbank customer care and they forwarded my email to the right department. Timothy Marenga dealt with me on the 27th January 2016, and after that I have heard nothing from Nedbank concerning the Refund. I sent all the paper work that was required and no one has gotten back to me with this issue.Please advise a way forward as this waiting is extremely frustrating specially because no one replies to my emails at Nedbank. I am loyal to Nedbank for a number of years now and so is my family, I dont want this one bad experience to hinder our working relationship we have with Nedbank. <br> <br> Thanks<br> Stephanie Jooste