HZ
Hughton Z

1 reviews | Active since Jul 2018

02 Mar 2019, 11:03

Skymaster exploiting lack of controls from Nedbank to enrich themselves and Nedbank. My

Nedbank has been running an authorized debit order from skymaster on my account without my permission. I called the call center and informed me that they will charge me R55 for each reversal of the R99.0 debit order that has ran. I went into the bank today to find out what controls do they have in place to safeguard our deposits. The good news they informed me is that once someone gets hold of your banking details, they can run a debit order on your account and there is nothing they can do because it is a third party agreement and arrangement and they are not in a position to provide me with documentation which showed that i authorised skymaster to take my money. These debit orders has been running for over six months and i had mistaken for my A P O payment of my credit card. Skymaster is so relaxed and getting good service from Nedbank to the extent that they have been running the debit orders twice each month on my account. The icing on the cake is Nedbank will charge me R50 to cancel each of the debit order that is running on my bank account and that they might starting running after 3 months again and if it happens they will charge you R55 to reverse and R50 to block. Every Nedbank client out there, double check your bank statement each month and your money is not secure by Nedbank once someone gets your bank account number. It has happened to me, it is happening to millions out there, do not be one of them.

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Replies (1)
Nedbank
Nedbank's reply02 Mar 2019, 11:32
Official
Dear Hughton-mwana-wakande-zimondi
 

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.



Kind regards

Client Experience Team