Signing power not logged into the system

On the 6th of February 2015, I went into Nedbank, Pavilion branch with my mom and dad to get signing power authority over my dad's investment account. The lady, Aggie, who was assigned to assist us, was rude and busy at that time. I even asked if someone else could help us but she said she was the only one that could do it. She made us wait for a long time. Eventually she assisted us and we (my dad and I) signed some documents, took a photo and some fingerprints. Aggie said that everything was set and done. I asked twice to be sure.<br> <br> On the 5th of October 2015, when I went to Nedbank to sort out my father's account, to my horror, apparently on the system, I do not have signing power on my dad's account. Pamela assisted me this time and she remembers us doing the papers for me to get authority. However, Aggie was off on maternity leave and would be back on the 19th of October 2015. I asked Pamela to help in finding a solution and she took down my details.<br> <br> To this day, I am still trying to get a hold of someone that can help me with this problem. My dad is unavailable and oversea. We have completed whatever necessary document that were required.<br> There has be an alternative solution.