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Nompumelelo N

1 reviews | Active since Aug 2016

08 Aug 2016, 21:03

Sies Nedbank; housing and protecting *******

<p>Nedbank does not give a **** about its customers and general customer service. I called Nedbank to inform them that i had been de*****ed and that the person had a Nedbank bank account. I was told that there was nothing they could do as this ******** was protected by Nedbank contract agreements. I agree that this might have been through nigligence somehow on my part but the Nedbank employee was cold as Ice. To believe ive been giving Nedbank my business for the last 3 years. I called Investec to explain to them the same issue and they emmediately informed the ***** line and asked for my documents. The lady was sympathetic atleast . Now i know where Nedbank loyalties lie; with ******* and **********.</p>

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Replies (1)
Nedbank
Nedbank's reply10 Aug 2016, 06:26
Official

Dear Nompumelelo,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team