sick and tired of nedbank, this has to be the worst banking experience, can't access my money and bank ignores it's primary duty,

Hi I've been sent Send iMali a couple of times and I cannot access it until it expires, this has happened a couple of times and every-time I call the call center I get stupid explanation like the network is down. I've attemped this over a 100 times and instead of getting haelp from the call center they neglect their duty and push it to someone else. I'm sick and tired of nedbank