Sick and tired of Nedbank

I logged a claim on the 10th of Feb yesterday because my geyser was not working. Nedbank sent a plumber the plumber fed back that there was an electrical fault and not a plumbing fault. I called to report this and called again this morning at 6am. I was told an electrician would be assigned. I've called Nedbank over 10 times today to no avail. I even called their customer services department where the phone cut and they didnt even have the decency to call back! Talk about customer service! I called the assigned electrician self who then gave me the run around to said he would call back and still hasnt called back! I have been without hot water since Saturday evening!!!! I have a toddler who needs hot water to bath! I have stated this in all the calls I'm making and yet they dont give a damn! Why am I paying for insurance???? They cant assist when I'm in a jam - isnt that the point of insurance??? Reciting nonsense about with whom do I have the pleasure of talking to like they care!