Short paid loan

To whom it may concern :

I yolana mahabeer

I am currently facing a problem with the nedbank team. In 2016 I had taken a loan from capitec bank , in May of 2018 I approached nedbank Taj _ raisethorpe pietermaritzburg and took a large loan and requested nedbank to consolidate my loan with capitec bank. Nedbank assured me that everything will be taken care of and they will contact capitec bank and settle the loan. On the 28th of June 2019 I recieved an SMS stating capitec took out 1837.17 from my nedbank account. I immediately went in to capitec to find out the issue. Capitec said due to the fact that nedbank paid 64c short the loan was not closed it was still open and interest was still added on. This happened because nedbank did not settle the loan but took the amount from the credit bureau. This is ********* banking as nedbank should know the settlement amount and the amount reflecting on credit bureau is different . I then approached the nedbank in Taj and the female who first took my loan told me to take a top up on my current loan and pay capitec and then she will try and sort this out . How is it possible for me the take another loan in order to pay for something that nedbank is responsible for. I need a written response from nedbank on how this problem will be solved as I am seeking legal advice. I am also contacting the banking obudsuman regarding both banks

Regards

Y mahabeer