short notice

I am upset with nedbank due to the fact that they tell me when my debit order for my personal loan is going to be taken.I understand it's the festive season but I find this very unprofessional behaviour.I am the client and pay for services.I only get paid after the 15th and not on the 11th.why does nedbank not personally contact members to advise of this and find out when it is convenient?an sms is not sufficient, I guarantee I am not the only 1 with this complaint as advised by nedbank teamleader I called the call centre who was not much help and advised there debit accounts early because of their December strategy policy .I was contacted by other companies asking me when my debit order should be submitted and that's what I expect of nedbank since I pay my accounts on time month after month.I feel you don't value me as a customer and am truly disappointed with your services and because of this I will incur bank charges for something that's not fair at all. I will no longer be dealing with nedbank in regards to any financial service in future after my current loan is paid off.